Can I edit a notice after it's been published?

Changes to the notice can be made up until it's archived. Notices are archived once the following is true:

• All publication dates have passed.

• The invoice is paid.

• An affidavit has been uploaded (if required).

While you can edit a notice up to the point of archiving, we do not recommend editing its content after it has been published, as this may affect the validity of the affidavit. Affidavits are provided as proof of the notice published, as displayed on the affidavit—if the notice content listed in the affidavit doesn't match how it appeared in print, the affidavit could be rejected.

We recommend advising the customer that you cannot edit the notice content after it has been published or after publication has started. If they need to update the content for upcoming dates, we recommend removing the upcoming dates from the notice and resubmitting it with the changes. Here are the steps to take:

1. Edit the notice content to remove the upcoming publication dates.

2. Void the current invoice and issue a new one.

   • If the invoice has already been paid, you can issue a partial refund if your newspaper allows it.

   • If you don't want to issue a partial refund only to have the customer pay for the new notice, you can skip the refund and create a $0 invoice for the new notice.

3. Then, click Duplicate on the Notice Detail page to create a new notice.

   • The customer information and notice content will be copied over.

   • You can edit the notice content as needed.

   • You can choose the next available publication date for the notice to run.

4. Create a new invoice.

   • If you previously issued a partial refund or the original notice was unpaid, you can create a new invoice for the expected cost.

   • If you did not issue a partial refund, you can create a new invoice for $0.

For published notices without upcoming dates, advise the customer that they will need to submit a new notice with the changes.

Yes! These changes don't affect the validity of the affidavit.

If a customer requests to cancel their notice after it has already been published, we recommend editing the notice to remove the upcoming publication dates, voiding and issuing a partial refund if necessary, and updating the invoice accordingly. This allows for the affidavit template to be updated to reflect the dates the notice was published and to ensure you are paid for the dates the notice was published.

Our payment processor doesn't allow edits to the original invoice, so you must void the original and issue a new one. To change the billing details:

1. Click Edit on the Notice Detail page

2. Go to the billing information step

3. Change the Addressee name (by default, the addressee name will be the customer name if it's an individual account, or the organization name if they are a member of an organization, unless this field is filled out).

4. Submit the changes.

5. Click the drop-down arrow on the View Invoice button and select Delete Invoice.

   • If the invoice has already been paid, voiding it will trigger a refund. Note, we can not update the invoice without voiding and refunding a paid invoice.

6. Refresh the page and click Create Invoice.

1. Click Edit on the Notice Detail page

2. Go to the Notice Content step

3. Change the rate applied

4. Submit the changes; if the cost has changed, our system will prompt you to void the invoice and create a new one. If the notice was previously paid and the cost is lowered, you can issue a partial refund. If the cost is higher, you must issue a full refund and re-invoice at the higher amount. We're unable to apply the previously paid amount to the new invoice.

If the system doesn't prompt you to void the original invoice and issue a new one after clicking submit, OR you want to edit the cost without changing the rate, you can void the original invoice, refresh the page, and click Create Invoice.

On the invoice creation page, click each line item to change its cost.