How can I put a customer on hold if they have unpaid invoices?

If a customer has unpaid invoices with your newspaper, you may wish to prevent them from placing new notices until they pay their bills. You can put a "hold" on individual customers using the Customers tab in My Organization settings. Go to the Customers section of settings and click on the customer. Here, click the button labeled "Put account on hold." Remember to remove the hold when the customer is allowed to place notices again.

When a customer is on hold in Column, that means they cannot place a notice in your newspaper. If they select your newspaper when placing a notice, they'll see a message advising them to reach out to the newspaper to find out why their account is on hold, and they will be unable to proceed through the placement process.

As a member of the newspaper, you will likewise be blocked from uploading new notices for the customer until you remove the hold in the Customers tab. This way, other members of your organization won't accidentally upload a notice for a customer you've put on hold.