How do I change my individual notification preferences?
To adjust the in-app and email notifications you receive from Column, login to Column and go to My Account > Notification Settings. Here, you can decide whether to receive notifications about core events in the public notice process.
New Notice Received: Receive a notification each time an advertiser files a new notice.
Invoice Paid: Receive a notification every time an advertiser pays an invoice.
Upload Affidavits: Receive daily reminders to upload affidavits for notices that have finished running.
New Transfer Sent: Receive a notification each time Column transfers money into your organization's account
Notice Cancelled by Advertiser: Receive a notification when an advertiser cancels a notice before the ad deadline.
Notice Edited: Receive a notification when clients update notices in Column.
Payout Received: Receive a notification each time Column transfers money into your organization's account.
New Obituary Submitted: Receive a notification each time a customer files a new obituary.
New Classified Submitted: Receive a notification each time a customer files a new classified ad.
Bulk Invoice Paid by Advertiser: Receive a notification every time an advertiser pays a bulk invoice.
Notice Cancellation Requested: Receive a request from an advertiser to cancel notice after the ad deadline.
Automated Affidavit Missing E-Edition: Receive a notification when the e-edition has not been uploaded by the publisher > 1 day.
Automated Affidavit E-Edition Upload Failure: Receive a notification when e-editions for affidavits fail to complete verification.
New Notice Note: Receive a notification when a new note is added to a notice.
Update Bulk Invoicing Request: Receive a notification when an advertiser user requests to enable or disable bulk invoicing.
Please note that if you are a member of multiple newspapers, the notification settings you choose apply to notifications from all newspapers.
Email replies to notification emails will be sent to Column Support. If you want to communicate with the customer, add their email address and remove help@column.us.
Why didn't I receive a notification when I placed a notice for a customer?
You won't receive notifications for notices where you took action, such as uploading a notice for a customer or canceling a notice for them.
If you didn't receive an expected notification, check your settings to ensure that the notification type is toggled on. If not, double-check your email inbox and junk/spam folders. If your organization recently updated its system, the email inbox rules may have been reset.