I'm not receiving email notifications from Column

If you're not receiving expected email notifications from Column, we recommend the following troubleshooting steps:

1) First, check your email notifications settings in Column.

• After you login to Column, go to the Settings Gear > My Account > Notifications Settings and ensure that you've toggled on all desired email notifications. Be sure to select the blue "Save Changes" button after making any changes.

• If you belong to an organization such as a government or law firm, you'll see an option to receive Organization Notifications. If you want to receive updates about notices placed by other members of your organization, make sure you turn this on.

For reference, notifications selected for "Email" will be sent to the email address associated with your account. Notifications selected for "In App" will appear in your notifications on the Column site, which can be accessed by clicking the Bell icon in the top right corner of your page.

2) Make sure that your email recognizes help@column.us as a safe sender.

• If you work at an organization, please ask your IT staff to add help@column.us to a safe senders list.  This is particularly relevant for government and law firm users who are members of organizations on Column.

• For personal inboxes, check your email inbox and ensure help@column.us is not marked as spam and/or add it to your contacts.