Payment & Billing
Legacy: How do bulk invoices work?
Please note: This is a legacy billing option that will be sunset in 2024. If you're looking to enable a monthly billing option or learn more about how...
How do I set up direct deposit payouts?
Column pays publishers using direct deposit . Payouts are initiated once a notices finishes its entire lifecycle, meaning the invoice has been paid, ...
How do I require upfront payment from a customer?
Each time you create an invoice, you can request payment by any date that suits your schedule. This means that you can also easily require upfront pay...
A customer is paying me directly. How do I mark the invoice paid?
Column will serve as the payment processor for your public notices. However, we know that certain customers still sometimes pay for notices directly t...
How do I refund an invoice?
You may refund a customer by partially refunding an active notice, voiding a paid invoice on an active notice, or canceling the notice altogether. Yes...
How does Column invoice billable vs. transient customers?
Note: The information in this article applies only if your publication is configured to use the setting "invoice outside Column." Contact your custom...
How can I access more detailed financial reporting?
Column currently offers payout reports detailing the notices and amounts included in each payment to your newspaper. You may also view the Reports...
When will I be paid?
If you have not already invoiced your customer, please review the article " How to create an invoice ". The customer will be prompted to pay, and Col...
How do I update my customer invoice due date?
Currently, customers who are not required to prepay for their notices will have a default due date of Net 30. This means that invoices are due 30 day...
How do I send the invoice to a third party for a customer
If you're placing a notice on behalf of a customer and they would like the invoice to be sent to a third party, you can enter the third-party payee in...
What happens if I "invoice outside Column"?
Some publishers have the option to mark invoices as "invoiced outside Column" (IOC). This option is available only to qualifying publishers based on b...
How can my newspaper pay fees and refunds owed to Column?
There are a few scenarios in which a newspaper owes funds to Column: If an invoice is paid directly to the newspaper, then Column needs to reclaim the...
How do I accept a late payment from my customer?
If you require upfront payment for a notice, then your customer won't be able to pay the invoice after ad deadline. However, if you choose to publish ...
How can I send a reminder to my customer to pay their invoice?
Column offers a few ways for you to send reminders to customers with unpaid, overdue invoices: 1. You can set up automatic, recurring invoice reminder...
Does Column take a commission?
Column does not take a cut of the newspaper's revenue. Each newspaper will receive 100% of the payment they charge for a public notice in their paper....
Why do I need to share personal information to receive payments from Column?
Column supports automatic ACH deposits through two payment gateway partners: Stripe and Dwolla . In order to be in compliance with financial protoc...
How can I download a CSV of my payouts?
To view your CSV file of payouts, click the settings gear in the upper right-hand corner and select My Organization . Then, on the left hand navigati...