Payment & Billing
How can my customers pay invoices?
An invoice is issued for each notice after submission. Customers can pay individually or in bulk using one of the payment options below. Debit or cred...
How can I access more detailed financial reporting?
Column currently offers payout reports detailing the notices and amounts included in each payment to your newspaper. You may also view the Reports...
How can my newspaper pay fees and refunds owed to Column?
There are a few scenarios in which a newspaper owes funds to Column: Column will reclaim the processing fee if an invoice is paid directly to the news...
A customer is paying me directly. How do I mark the invoice paid?
Column serves as the payment processor for your public notices. However, we know that some customers still sometimes pay for notices directly to your ...
What happens if I "invoice outside Column"?
Some publishers have the option to mark invoices as "invoiced outside Column" (IOC). This option is available only to qualifying publishers based on b...
How do I update my customer invoice due date?
Currently, customers not required to prepay for their notices will have a default due date of Net 30. This means that invoices are due 30 days after ...
How can I download a CSV of my payouts?
To view your CSV file of payouts, click the settings gear in the upper right-hand corner and select My Organization . Then, on the left-hand navigati...
How do I send the invoice to a third party for a customer
If you're placing a notice on behalf of a customer and they would like the invoice to be sent to a third party, you can enter the third-party payee in...
How does Column invoice billable vs. transient customers?
Note: The information in this article applies only if your publication is configured to use the setting "invoice outside Column." Contact your Custom...
How do I require upfront payment from a customer?
When you create an invoice, you can request payment by any date that suits your schedule. This means that you can easily require upfront payment for s...
How can I send a reminder to my customer to pay their invoice?
Column offers a few ways for you to send reminders to customers with unpaid, overdue invoices: 1. You can set up automatic, recurring invoice reminder...
How do I accept a late payment from my customer?
If you require upfront payment for a notice, your customer won't be able to pay the invoice online after the ad deadline. However, if you choose to pu...
I'm missing a payout for a notice
Notices are paid out once the following is true: The invoice is paid. All publication dates have passed. An affidavit has been uploaded for the notice...
Can my customers get a monthly statement?
Yes! We previously used to issue a bulk invoice encompassing all notices submitted the month prior. Based on feedback from publishers and customers, w...
How do I refund an invoice?
You may refund a customer by partially refunding an active notice, voiding a paid invoice on an active notice, or canceling the notice altogether. Yes...
How do I set up direct deposit payouts?
Column pays publishers via direct deposit . Payouts are initiated once a notice completes its lifecycle, meaning the invoice has been paid and the a...
Why do I need to share personal information to receive payments from Column?
Column supports automatic ACH deposits through two payment gateway partners: Stripe and Dwolla . We must meet “KYC” or “Know Your Customer” require...