Payment & Billing
Monthly Statements
As of April 2024, Column offers a new monthly statement notification option. This enables customers to keep track of monthly unpaid invoices. The not...
Legacy: How do bulk invoices work as a customer?
Please note: This is a legacy billing option that will be sunset in 2024. If you're looking to enable a monthly billing option or learn more about how...
Legacy: How do bulk invoices work as a customer?
Please note: This is a legacy billing option that will be sunset in 2024. If you're looking to enable a monthly billing option or learn more about how...
How do I save my credit card information?
If you place notices regularly through Column, you can save your credit or debit card as a payment method. This way, you don't have to enter your card...
My payment failed. Now what?
If your payment fails, you will receive an email notification "Payment Failed", and the Billing Status of your notice will say Payment Failed . You...
Is the price presented to me a guaranteed price?
The upfront price you see while you format your notice is an expected price. We aim for it to be as accurate as possible, but this price is intended f...
What payment methods do you accept?
We work with publishers to accept a variety of payment methods. The most common online options include the following, though they may vary by publishe...
I mailed a check for my invoice. Why is it still overdue?
The time between mailing and processing a check at Column can take several weeks due to the volume of check payments that Column receives and manually...
Why can't I find my bank provider when linking my bank account?
If you're trying to link your bank account to Column, you may not see your bank listed as an option. Please return to the first page of the verificati...
How do I pay for my notice?
Our default online payment options are credit card, debit card, and ACH, although this may vary from publisher to publisher. For organizations that re...
What does "invoiced outside Column" mean?
Is your notice marked "Invoiced Outside Column"? This billing status, visible in the notice table and notice details page, indicates that you can expe...
How do I delete a bank account?
If you want to unlink a bank account from Column, simply navigate to your Settings (the small gear icon in the top right-hand corner of the screen) an...
How can I send the invoice to someone else to pay?
If you're placing a notice on behalf of someone else, you may wish to send the invoice directly to that person. You can opt to send the invoice to a t...
Why am I charged a processing fee?
Your time is valuable. At Column, our goal is to build a product that puts time back on your calendar and spares you the headache of cross-referencing...
How do I link my bank account?
To pay invoices with one click, you can link your bank account(s) to Column. We offer two easy ways to add bank accounts to your Column profile: Log i...
I need a W-9 from Column. Where can I find it?
You can download Column's W-9 form in My Account settings. You may navigate to My Account settings by first clicking on the gear icon in the top right...