Payment & Billing
What does "invoiced outside Column" mean?
For many of our publisher partners, Column manages the invoicing, billing, and payment of invoices via our platform and payment processor (Stripe). Fo...
Why am I charged a processing fee?
Your time is valuable. At Column, our goal is to build a product that puts time back on your calendar and spares you the headache of cross-referencing...
How can I send the invoice to someone else to pay?
If you're placing a notice on behalf of someone else, you may send the invoice directly to that person. You can choose to send the invoice to a third-...
How do I save my credit card information?
If you place notices regularly through Column, you can save your credit or debit card as a payment method. This way, you don't have to enter your card...
Why can't I find my bank provider when linking my bank account?
If you're trying to link your bank account to Column, you may not see your bank listed as an option. Please return to the first page of the verificati...
Where can I find a list of my invoices and notices?
Column is a self-service platform, and as such, we encourage users to use the site to not only place notices but also retrieve affidavits and view and...
I paid my invoice. Why is it still overdue?
Overdue invoice reminders are sent weekly once the payment due date has passed until payment has been reconciled. Depending on the payment method used...
What payment methods do you accept?
We work with publishers to accept a variety of payment methods. The most common online options include the following, though they may vary by publishe...
My payment failed. Now what?
If your payment fails, you will receive an email notification "Payment Failed", and the Billing Status of your notice will say Payment Failed . You...
Why do I have to pay upfront?
Depending on the publication, some newspapers require customers to pay upfront before publishing their notice. If payment is not received by the due d...
Can I receive my affidavit before paying?
By default, affidavits are released once payment is received. If your organization requires the affidavit (proof of publication) to process payment, p...
How do I pay for my notice?
Once your notice is confirmed for publication, Column will generate an invoice for your notice order. It will be emailed to the notice filer’s email a...
Is the price presented to me a guaranteed price?
The upfront price you see while creating your notice is an estimated price, it is not guaranteed. The interim ad proof that is generated during submi...
I need a W-9 from Column. Where can I find it?
You can download Column's W-9 form from the ‘My Account’ page. Click the gear icon in the top right-hand corner of any screen in Column and select ‘My...
How do I link my bank account?
To pay invoices with one click, you can link your bank account(s) to Column. We offer two easy ways to add bank accounts to your Column profile: Log i...
How do I delete a bank account?
If you want to unlink a bank account from Column, navigate to your Settings (the small gear icon in the top right-hand corner of the screen) and selec...
Monthly Statements
Column offers a monthly statement that enables customers to keep track of monthly unpaid invoices. Key features include: A consolidated summary of sub...
Why am I getting invoice reminders for a notice I did not submit?
If you are receiving invoice reminder emails for a notice that you did not place, it could be that either: You are a member of an organization in Colu...
Legacy: How do bulk invoices work as a customer?
Please note: This is a legacy billing option that will be sunset in 2024. If you're looking to enable a monthly billing option or learn more about how...
Legacy: How do bulk invoices work as a customer?
Please note: This is a legacy billing option that will be sunset in 2024. If you're looking to enable a monthly billing option or learn more about how...